Delivery and Shipping Policy

Last updated on 17-May-2023

Turnaround Times:>

We normally despatch all our orders within 48-72 hours of receiving the order. We deliver the products using established Local Couriers depending upon the destination. Depending on the geographic location of the customer it may take about 3 to 12 working days to deliver the product to the customer door. The shipping time mentioned anywhere on the website are approximate and we cannot guarantee them.

Domestic Orders:

We are currently delivering only within the geographical limits of India that are usually well served by reputed delivery channel partners. The following conditions are applicable for shipping within India.

Shipping charges as applicable shall either be there on the site or intimated to the customer if required at the time of placement of order.

Delivery Time: 9:00 AM – 8:00 PM (IST) during Business Days i.e., Monday to Friday only,

We appreciate our customers buying during Holidays, and we make all efforts to ship the goods during Holidays, but we do not guarantee shipping or deliveries during public holidays.

Express shipping charges would be additional and free shipping would not be applicable for Express shipping requests.

Request our customers to plan their shopping & delivery in advance to avoid delays.

International Orders:

We are currently delivering only within the geographical limits of India.

Mandatory Requirements for shipping: Customers are responsible for providing Shipping details which should include Proper Name, address with City / State/ Country, Postal code, Land Marks if any and also Telephone numbers with an alternate numbers to ensure proper delivery. Sweet Water Farms will make all efforts to deliver your purchased items in minimum time possible, but we will not be responsible for any Loss/damage due to natural calamities, accidents, mistake by shipping service provider. Sweet Water Farms shall and cannot be liable for any damages/loss due to lack of proper shipping information. At the time of delivery, if you are not available to receive the parcel, the courier company would get in touch with you to arrange for re-delivery or you can pick it up from their office location. In case if you have provided the office address, due to security reasons products might get delivered at the security desk itself, so please make sure you (are aware of this) & check with the security desk. We do not take responsibility for any delay caused by any unforeseen time lags by the courier companies in delivering the parcels to the customer, or if the customer is not available at the time of delivery

Taxes:

Any applicable taxes are not included in the price of the product. Please note that all applicable taxes are to be borne by the customer only. For any further clarifications or information please write to [email protected]